Two different customers of ours have recently experienced problems with server-to-server SSL and Plumtree, so I thought I would shed some light on the issue in the hope that it might help someone else who’s having the same problem.
So, here’s the gist: in order for a server to communicate with another server over SSL, the requesting server needs to have the host server’s certificate installed in it’s keystore. Doing this is pretty straighforward and well documented. First, you need to export the certificate from the host server and copy it over to the requesting server. You can read about how to do this in IIS or how to do this in a JVM-based application server such as Weblogic or Tomcat.
After exporting the cert, you’ll end up with a .cer file that you’ll need to install on the requesting server. Say that server is a Tomcat instance on which you’ve installed Plumtree’s Collaboration Server. In this case, this set of instructions should help you get that part working.
One gotcha is that the name of the server in the certificate must match the name being placed in requests made to that server. For example, if the requesting server is making a call to https://images.mycompany.com, you need to have images.mycompany.com as the name of the server in its certificate.